Terms & Conditions

Our Terms of Service

Please read our terms carefully before using our services.

Last Updated: September 15, 2025

1. Acceptance of These Terms

These Terms and Conditions (the "Terms") are a legally binding contract between you and KM25 Sp. z o.o. ("Laddrr," "we," "us," or "our"). These Terms govern your access to and use of the Laddrr mobile application, websites, and related services (collectively, the "Service").

By creating an account, making a purchase, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Service.

PLEASE NOTE: These Terms include important information about your legal rights. Section 11 contains a MANDATORY ARBITRATION AGREEMENT and a CLASS ACTION WAIVER. These clauses require you to resolve disputes with us on an individual basis through arbitration, not in court, and limit the manner in which you can seek relief from us.

Our Service includes AUTOMATICALLY RENEWING SUBSCRIPTIONS. Please read Section 5 carefully to understand how to manage and cancel your subscription to avoid future charges.

2. Important Disclaimers

Laddrr is intended to be a tool to assist you in your self-improvement goals. You are responsible for your own actions and well-being.

3. Accounts

To use certain features of the Service, you may need to create an account. You agree to provide true, accurate, and complete information during registration and to keep it updated.

  • Age Requirement. The Service is intended for users who are at least 18 years old. By creating an account, you represent that you are 18 or older.
  • Account Security. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
  • Termination. We reserve the right to suspend or terminate your account at any time if you breach these Terms.

4. The Service and Intellectual Property

The Service and all its content, including text, graphics, logos, software, and materials (the "Content"), are the property of Laddrr or its licensors and are protected by intellectual property laws.

We grant you a limited, non-transferable, non-exclusive license to use the Service and Content solely for your personal, non-commercial purposes. You may not copy, modify, distribute, sell, or reverse engineer any part of the Service or Content without our prior written consent.

5. Subscriptions, Payments, and Auto-Renewal

Certain features of the Service require a purchase, typically through a subscription.

  • Automatic Renewal. Subscriptions are automatically renewed for the same period as your original subscription term unless you cancel. To avoid being charged for the next subscription period, you must cancel your subscription at least 24 hours before the end of the current period.
  • Cancellation. If you purchased your subscription through an app store (like the Apple App Store or Google Play), you must cancel it through that app store's subscription management tools. Deleting the app does not cancel your subscription.
  • Price Changes. We reserve the right to change our subscription fees. We will provide you with reasonable prior notice of any price changes. If you do not agree to the new price, you may cancel your subscription before the change takes effect.
  • Payments. You authorize us or the relevant app store to charge the applicable fees to your selected payment method.

6. iOS App Store Terms and Apple Requirements

If you download and use our iOS app from the Apple App Store, the following additional terms apply:

  • Apple Standard EULA. Your use of the iOS app is also governed by Apple’s Licensed Application End User License Agreement (the "Apple Standard EULA"). If there is a conflict, the Apple Standard EULA will govern your use of the iOS app to the extent required by Apple.
  • Apple Not a Party; Third-Party Beneficiary. These Terms are between you and KM25 Sp. z o.o. ("Laddrr"), not Apple. Apple and Apple’s subsidiaries are third‑party beneficiaries of these Terms and may enforce them against you.
  • Maintenance & Support. Apple has no obligation to provide any maintenance or support services for the iOS app. Laddrr is solely responsible for maintenance and support.
  • Product Claims. Laddrr, not Apple, is responsible for addressing any product claims, legal or regulatory non‑compliance, or consumer protection issues relating to the iOS app.
  • Intellectual Property. If a third party claims that the iOS app or your possession and use of the iOS app infringe that third party’s intellectual property rights, Laddrr (and not Apple) will be responsible for the investigation, defense, settlement, and discharge of any such claim.
  • Warranty & Refunds. To the extent any warranty applies, Apple’s warranty obligation for the iOS app is limited (if applicable) to refunding the purchase price of the app. Refunds for in‑app purchases or subscriptions made via the Apple App Store are subject to Apple’s policies and are handled by Apple.
  • Legal Compliance & Export. You represent and warrant that you (a) are not located in a country subject to an embargo by the U.S. Government or designated by the U.S. Government as a "terrorist supporting" country; (b) are not listed on any U.S. Government list of prohibited or restricted parties; and (c) will comply with applicable export control and sanctions laws. You must also comply with your wireless carrier and platform terms.
  • Push Notifications. We do not send push notifications.

Subscriptions via Apple

  • Pricing & Period. Subscriptions purchased in the iOS app are billed at the price and for the period displayed in‑app (e.g., monthly or yearly) and automatically renew unless cancelled.
  • Renewal & Charges. Your Apple ID account is charged at confirmation of purchase and within 24 hours prior to the end of each subscription period for renewal.
  • Manage & Cancel. Manage or cancel your subscription in iOS at Settings > [your name] > Subscriptions. Deleting the app does not cancel your subscription.
  • Free Trials. If a free trial is offered, it converts to a paid subscription at the end of the trial unless cancelled at least 24 hours before the trial ends. Any unused portion of a free trial may be forfeited when you purchase a subscription.
  • Refunds. For purchases made via the Apple App Store, refunds are governed by Apple’s policies. You can request a refund via reportaproblem.apple.com and learn more at Apple Support.
  • Current plans and pricing (United States, USD). Prices are displayed in‑app and may vary by region and currency. As of the date above, U.S. pricing is:
    • 1‑month plan: $29.99 per month
    • 3‑month plan: $49.99 per 3 months
    • 6‑month plan: $79.99 per 6 months

Consumers in the EU/EEA/UK

Nothing in these Terms limits your mandatory consumer rights. Where arbitration or class‑action waiver provisions are not permitted by law, they do not apply.

Developer Information

Developer / Seller Name: KM25 Sp. z o.o.
Registered Address: ul. Szlak 77/222, 31-153 Kraków, Poland
KRS: 0001167628   NIP (EU VAT): PL6762691804   REGON: 54148428100000
Developer Website: https://www.km25group.com/
App Website: https://laddrrapp.com
Privacy Policy: https://laddrrapp.com/privacy
Support: hello@laddrr.app

7. User Conduct and Restrictions

You agree not to use the Service for any illegal or unauthorized purpose. As a user, you agree not to:

  • Use the Service in any way that violates applicable laws or these Terms.
  • Modify, adapt, decompile, or reverse engineer any part of the Service.
  • Interfere with or disrupt the security or integrity of the Service.
  • Use any automated system, such as a bot or scraper, to access the Service.
  • Use the Service for any commercial purpose without our express written consent.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LADDRR (OR OUR AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE SERVICE IS LIMITED TO THE AMOUNTS YOU HAVE PAID TO US, IF ANY, IN THE PAST 12 MONTHS.

9. Indemnification

You agree to indemnify and hold Laddrr harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of applicable laws or regulations.

10. Governing Law

These Terms and any dispute arising from them shall be governed by the laws of the Republic of Poland, without regard to its conflict of law provisions. This does not deprive consumers in the EU of the protection afforded to them by mandatory provisions of the law of their country of residence.

11. Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS.

  • Informal Resolution. We are committed to resolving disputes amicably. Before filing a formal claim, you agree to first contact us at hello@laddrr.app and provide a written description of the issue. The parties agree to use their best efforts to settle any dispute directly through consultation.
  • Binding Arbitration. If we cannot resolve the dispute informally, you and Laddrr agree that any dispute or claim arising from these Terms or the Service will be resolved by binding arbitration on an individual basis, rather than in court. The arbitration will be conducted under the ICC Rules of Arbitration, administered by the International Chamber of Commerce. The seat of arbitration will be Warsaw, Poland. The language of the arbitration will be English.
  • Class Action Waiver. YOU AND LADDRR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
  • 30-Day Opt-Out. You have the right to opt out of this Arbitration Agreement. You can opt out by sending written notice of your decision to opt out to hello@laddrr.app within 30 days of first accepting these Terms. If you opt out, all other parts of these Terms will continue to apply.

12. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will strive to notify you, for example, by posting a notice within the Service or by sending you an email. Your continued use of the Service after the changes become effective constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at hello@laddrr.app.